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Across 61 Google reviews analysed at 77% sample coverage, the clearest pattern is that Kelvin doesn't just treat the visible problem — multiple customers specifically mention him identifying additional affected areas they weren't aware of, and several note that problems other operators had repeatedly 'treated' were resolved within weeks by KROSS. That diagnostic honesty is the most decision-relevant thing here: reviewers on termite jobs and rodent jobs alike describe being shown exactly what was found and told what to expect, rather than being handed a bill and a vague assurance.