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Across 43 Google reviews, the clearest signal for homeowners is the named design team: multiple customers specifically credit Alecia, Andrew, Neville, and Zaak for steering them through decisions patiently and ending up with kitchens they're genuinely proud of years later — one reviewer came back seven years post-install with a handle issue and had the entire set of 22 handles upgraded at no fuss. From the 33 reviews analysed, three mention timelines running longer than the initial estimate, so it's worth asking upfront for a range rather than a single date at the quoting stage.