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Based on only 14 reviews spanning about a decade, the clearest pattern is that trade and repeat customers who already know what they need get fast, knowledgeable service from Damien — while a handful of new or casual enquirers have reported being dismissed or going without responses to emails. That split is worth understanding before you make contact: if you're a homeowner wanting a quick quote or basic camera pricing without a prior relationship, two reviewers in this small sample had poor experiences getting even a response.