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From the 22 reviews analysed, the clearest pattern is that customers who walk in or get attended promptly almost universally leave happy — fast turnaround, fair pricing, and Andrew's approachable manner come up repeatedly across car key programming, residential locks, and tricky key-cutting jobs. That said, recent ratings have been more variable than earlier ones, and three separate reviewers mention not receiving promised callbacks or follow-up — a pattern worth noting if your job requires leaving something behind or waiting on a quote.