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Across 50 of 87 Google reviews analysed, the clearest pattern is repeat business and multi-decade loyalty — multiple customers mention returning after ten or even thirty years, and several explicitly say they didn't bother getting competing quotes the second time around. The team structure matters here: Tim, Debra, Scott, Kyle, and Josh are named repeatedly and in consistent roles, which means you're dealing with the same people from quote through to installation rather than whoever is available.