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From the 50 reviews analysed, the standout pattern is repeat custom spanning multiple years — numerous homeowners mention four, six, even ten years of annual visits, which is a meaningful signal for a pest control outfit where one-off jobs are common. Matt Harris and Alex Lord are named frequently enough that you can reasonably ask for either by name depending on the job: Matt is the go-to for termite inspections with written reports, Alex for annual spray services and barrier installs where continuity matters.