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Working from a small sample of 13 reviews out of 18 total on Google, the clearest signal is that Damien and the front-office team — particularly Angel — are consistently singled out for responsiveness and going out of their way for customers, including short-notice orders and post-delivery follow-up. The ratings are volatile in this sample, with earlier reviews sitting lower than more recent ones, and two customers raised specific concerns about on-site operational decisions — a skip placed in a bus lane against instructions, and equipment flagged as unsafe being cleared for use — so it's worth being precise about your site requirements upfront and getting confirmation in writing.