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Based on only 5 reviews from a total of 21 on Google, the standout pattern is straightforward: Scott consistently shows up on time, communicates openly about scope and price, and cleans up properly after the job — the kind of basics that are easy to promise but apparently harder to deliver, given how often customers feel the need to single them out. The most decision-relevant detail in this small sample is that at least one customer came to Scott specifically because multiple other glaziers had declined their job, and he completed it successfully — worth knowing if your project is unusual or has awkward access.