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From the 23 reviews we analysed, the clearest pattern is that Max and Jodi personally handle much of the customer relationship — booking flexibility and direct communication are what repeat customers come back for, with at least one client using them across three work premises alongside their home. The recent review window shows more variation than the earlier period, with a couple of customers reporting that cockroach and ant problems persisted well after treatment; this is worth keeping in mind if your job involves a heavy or entrenched infestation.