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From 50 of the 118 Google reviews analysed, the clearest decision-relevant pattern is that Duke personally shows up and runs most jobs rather than sending a crew without him — which matters if you want the person who quoted you to be the person doing the work. Customers with delicate surfaces — terracotta roofs, sandstone, travertine, pebblecrete — specifically mention that the team flagged the right approach before starting rather than defaulting to high pressure, and that the results held up visually.