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Based on only 12 Google reviews, the sample is small — but the signal inside it is unusually consistent: every single review names Shawn directly, and the praise clusters tightly around punctuality, honest pricing, and work that holds up under real conditions (one customer's windows stayed rattle-free in 120kph winds post-repair). As a sole trader with around eight years of operation, there's no team variability to worry about — the person you call is the person who shows up with the tools.