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From 50 of 143 Google reviews analysed, the clearest reason long-term customers choose Mr Potts is the handling of dogs that other groomers have struggled with — anxious temperaments, difficult coats, first puppy grooms — and the no-cage, open-floor environment that lets nervous owners see what's happening. Rochelle, who appears to have been the founding owner and primary groomer for most of this business's life, is tied to the vast majority of the strongest praise; the more recent reviews under new ownership show a split, with some customers flagging longer wait times, a busier salon floor, and staff turnover as changes they've noticed.