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Across 50 Google reviews — with 43 analysed in detail — the standout pattern is how consistently customers describe the same end-to-end experience: a low-pressure consult with Adam or David, clear scheduling communication from Rachael, and a clean install from Toby, Cassidy, or Caleb that ends with a proper walkthrough of the app before the team leaves. That handover step — walking customers through remote viewing on their phones — comes up in multiple reviews independently, which suggests it's a genuine part of their process rather than a one-off.