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Across 50 of 78 Google reviews analysed, the standout pattern is Farzad's direct involvement in virtually every job — customers aren't handed off to a crew they've never met, and that continuity is clearly driving repeat bookings and family referrals. The pricing feedback is unusually consistent: multiple customers independently say they got quotes from several tradies and Farzad came in lowest, which is worth testing by getting a competing quote before committing.