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From 36 of 44 Google reviews analysed, the clearest pattern is a strong sales and installation experience — named reps Dave and Sam draw repeated praise for spending real time on energy bills and system sizing rather than rushing to close — followed by a shakier handoff once the deposit is paid. A meaningful cluster of reviews (roughly 6 out of 36) describes a period of silence after sign-up: emails and calls going unanswered for weeks, with scheduling updates only appearing after customers escalated or threatened to cancel.