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Based on only 5 of 65 total Google reviews, the clearest pattern is that NRS delivers a well-organised end-to-end experience for private events — the same reviewers who praise the guards also mention how easy the office was to deal with, which suggests the two sides of the operation are actually connected rather than siloed. The named staff members (Ben, Youssef on the ground; Gina, Chris, Steve in the office) give you real people to ask for when you book, which is worth doing if your event has specific crowd dynamics.