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From 24 of 28 Google reviews analysed, the clearest pattern is that named staff make the difference — customers who dealt with Clint, Erin, or Phil specifically come away satisfied, while the handful of negative experiences tend to involve follow-up falling through the cracks rather than product quality. Three reviewers mention callbacks that never came or weeks-long waits before anyone made contact, which is worth noting before placing an order, especially for time-sensitive jobs.