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Across the 50 Google reviews we analysed, the clearest pattern is that this business performs well on the actual lock and key work — automotive programming, residential deadlocks, master-keying — and the mobile team, particularly Jamie, draws genuine praise for showing up on weekends and public holidays and seeing jobs through. Five reviewers flag issues with follow-through on callbacks or responsiveness, and a handful mention friction with staff manner, so if you're booking a non-urgent job it's worth confirming a specific appointment time rather than waiting on a return call.