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From the 50 reviews analysed across Nova's 159 Google reviews, the single most decision-relevant pattern is Sam's personal involvement from first call through to completed install — he's not a sales contact who hands off to a separate crew; reviewers describe him on the tools alongside his team. The business is particularly well-suited to homeowners who need speed without cutting corners: multiple reviewers in peak summer heat (including 40–44°C days) report quotes and completed installations within 24–48 hours, and full ducted changeovers done in one day.