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Across all 42 Google reviews available for this business, the most decision-relevant pattern is genuine emergency availability — multiple customers describe same-day or middle-of-the-night responses for power failures, faulty alarms, and switchboard faults, including on New Year's Eve. Alex is consistently named as personally involved in the harder or more complex jobs, while the wider team (Luke, Charlie, Max, Pascal, Brett) handles day-to-day installs and servicing with a track record of arriving on time and leaving sites tidy.