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From 15 of 23 Google reviews analysed, the standout pattern is that Abi handles the job personally from consultation through to ongoing support — clients aren't handed off after install. That continuity shows up in repeat commercial relationships: a bakery owner mentions upgrading a system installed years earlier and calling Abi when they needed to pull footage for police, while a gym and worksite operator both flag that post-install responsiveness was part of the value.