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Across the 50 reviews analysed from 197 on Google, the clearest pattern is a split between excellent individual technicians and inconsistent outcomes — Justin and Patrick each appear by name multiple times for professional, empathetic service, yet a meaningful share of reviews (roughly 20% of this sample) describes fitment problems: leaking seals, broken clips, missing drainage tubes, or interior trim damage after windscreen replacement. These aren't isolated complaints — they cluster around the same issue of installation quality varying depending on who does the job and how rushed the appointment is.