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From 42 of 54 Google reviews analysed, the single most decision-relevant pattern is responsiveness: customers who needed urgent electrical help — sparking switches, loss of power, flood-damaged outlets — consistently report same-day attendance and return calls within minutes, not days. Peter (owner) handles the front-end communication and quoting, while named technicians Rory, Angus, and Nick handle the on-site work; each is praised in their own right, which points to reliable quality across the team rather than one standout individual carrying the load.