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Across 78 Google reviews, the single most decision-relevant pattern is Cemil's ability to remove stains that a prior cleaner had already attempted and failed — this comes up in multiple independent reviews, not just once, and it's the reason several customers specifically sought out Optimum after being let down elsewhere. From the 50 reviews we analysed, the truck-mounted commercial steam system is mentioned by name, which matters practically: it delivers stronger suction and heat than portable units and explains the same-day drying results customers repeatedly flag.