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Based on only 5 reviews in our sample — though the business carries 143 total Google reviews at a 5-star average — the clearest pattern is that Cherie runs the customer-facing side personally and that homeowners consistently feel guided rather than sold to. The detail that stands out most is the five-year follow-up repair: one customer had a fault fixed promptly at no fuss long after the original install, which tells you something meaningful about how they handle accountability.