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Only 5 Google reviews to go on — and we analysed 4 of them — so take this with appropriate caution, but the pattern that emerges is unusually specific: at least one customer has returned to Peter and Robert for 12 years, which is a more meaningful signal than a one-off five-star rating. The words that come up across these 4 reviews aren't vague compliments — reviewers call out first-time fix rates, honest advice, and fair pricing as distinct reasons they'd recommend them.