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Based on only 12 Google reviews — which is the complete review history for this business — the clearest pattern is that Daniel Soo's involvement in design and client communication is what consistently makes or breaks the experience: clients who worked closely with him across planning and installation came away describing kitchens that exceeded expectations, with layouts they hadn't imagined on their own. The 12 reviews span just over three years and the earlier reviews average noticeably higher than the more recent ones, though the recent pool is small enough that a single rating can swing the average significantly — so it's hard to read that as a firm trend.