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Across 50 of Paddington Pups' 322 Google reviews, the clearest pattern is genuine staff familiarity with individual dogs — reviewers don't just say the team is friendly, they describe staff calling dogs by name, knowing which ones are shy, and grouping dogs by temperament and size. Multi-year regulars appear throughout the sample, including a customer whose dog attended for nearly five years weekly before an international move, and another whose Goldens have been going every Friday since puppyhood.