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Across 24 of 25 Google reviews analysed, the most decision-relevant pattern is that Felipe takes on work that many tilers decline — small repairs, single splashbacks, and urgent single-day quotes — without treating those jobs as second priority. For homeowners managing a renovation from a distance or who can't be on-site, multiple customers specifically called out his habit of sending progress photos and keeping communication going unprompted, which is practical rather than just polite.