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Across 50 of 141 Google reviews analysed, the single most decision-relevant pattern is that Paws & Relax draws a disproportionate share of clients whose dogs have failed at other daycares or groomers — anxious rescues, senior dogs, separation-anxiety cases — and the reviews describe specific protocols (trial hourly visits, half-days, individual temperament assessments) rather than just general warmth. Groomer Jess is mentioned by name for patient work with nervous dogs who won't tolerate strangers.