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Across 21 of Pawshake's 24 Google reviews, the clearest pattern is that pet owners who switched from kennels don't go back — particularly those with anxious, elderly, or rescue animals who struggle with routine disruption. The platform's real differentiator seems to be its vetting and support layer: when a sitter attempted a sharp last-minute fee increase in one documented case, Pawshake suspended the profile and helped the owner find a replacement before their flight, which is the kind of platform behaviour that's hard to verify until you need it.