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Across 39 of 42 Google reviews analysed, the pattern that stands out most for hiring decisions is the consistency of named personnel across different projects and different years — Tom, Carmela, and Olivia appear in reviews spanning the life of the business, which suggests low staff turnover and reliable access to the people who actually run things. For homeowners nervous about renovations running over budget or timeline, multiple reviewers specifically note that pricing was locked in at the outset and not altered, and that tradespeople arrived on time and cleaned up after each stage — details that matter in apartment renovations where disruption is harder to absorb.