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Across 92 Google reviews, the clearest pattern is Michael's ability to unblock compliance situations that other certifiers have already fumbled — reviewers specifically mention being messed around for months before finding him, then getting their certificate the same day. From the 50 reviews we analysed, every single one names Michael by name, which is what you'd expect from a genuine sole trader: there's no team to hide behind, and the experience you read about is exactly what you'll get.