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Across 50 of 213 Google reviews analysed, the clearest pattern is longevity: multiple customers reference relationships spanning 4, 10, even 15 years with the same technicians, which is an unusual signal in a category where most providers are interchangeable year to year. Gavin and Hamish are each named in double-digit reviews — not generically, but tied to specific jobs like termite barrier installs with written quotes and annual residential spray programs — so you can reasonably request either by name when booking.