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Across the 28 reviews we analysed from a total of 32 on Google, the most consistent pattern is that specific people — Sam, Brooke, and Mitch — are named repeatedly and praised for distinct roles rather than just the company generally, which is a meaningful signal that accountability is personal rather than anonymous. Customers who had never built before are the majority of reviewers, and most describe finishing the process genuinely satisfied rather than just relieved it was over.