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Based on only 5 reviews sampled from 205 total on Google, the most decision-relevant pattern is the post-install support: at least one customer explicitly contacted the team years after installation and got a calm, thorough resolution over the phone from Chris — the kind of aftercare that rarely shows up in reviews because most businesses don't offer it. The small sample means you can't draw hard conclusions about consistency across all job types, but every review mentions a specific technician by name and credits them with clear explanations and tidy workmanship, which points to a team that takes individual accountability seriously rather than hiding behind a company brand.