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Only 7 Google reviews to go on, so take this with appropriate caution — but the pattern across that small sample is unusually consistent: the specific thing customers keep raising isn't just workmanship, it's how Port City Roofing manages the process around the work, particularly grant applications and paperwork. Three of the six reviews we analysed mention the Reliance program directly, which suggests this is a genuine operational capability rather than a one-off favour.