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Across 50 of 131 Google reviews analysed, the standout pattern is reliability under pressure — multiple customers describe Kieran responding within the hour to power emergencies, including a fractured private pole and a complete outage mid-summer, and staying on-site past 8pm to get power restored. The second pattern worth knowing before you call: Kieran visits the site in person before providing a quote, which several customers contrast favourably with competitors who quote blind or refuse complex rooflines entirely.