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Across this sample of 50 reviews from their 2,452 total Google reviews, the standout pattern is Proximity's systematic approach to emergency plumbing - customers repeatedly mention 2-hour response times and early morning starts, with specific praise for phone staff who handle stressed callers with unusual care. Multiple technicians named James appear to specialize in different areas (leak detection, tap repairs, drain clearing), while Darcy gets specific mentions for hot water system work, suggesting they match technicians to job types rather than sending whoever's available.