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Across 28 Google reviews — 26 of which we analysed — the single most consistent pattern is punctuality: customer after customer specifically notes that Sam arrived at the time he quoted, which stands out given how often trades miss windows. The core work is bathroom and shower restoration (regrouting, epoxy grout, silicone, waterproofing, loose tile repair) rather than full tiling installations, so if you need a bathroom tiled from scratch, confirm they take that on before booking.