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Across 50 of Red Roo's 101 Google reviews, the standout pattern is how directly Mitch — the owner — is involved in every booking: customers repeatedly note they spoke with him within 30 minutes of enquiring, he delivered and collected personally, and he was reachable for questions throughout the hire. The flat-rate pricing model is worth flagging if cost certainty matters to you — multiple reviewers contrasted it against overweight fees they'd paid elsewhere, and no reviewer in this sample raised a surprise charge.