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From 45 of the 49 Google reviews we analysed, the standout pattern is the combination of a strong field team and a responsive admin operation — driver Steve appears by name in roughly a third of all reviews, praised specifically for handling difficult placements without drama, and Rae Horne is named repeatedly as the person who makes the booking side effortless. Three reviews do raise concerns about unexpected charges appearing after collection — particularly around prohibited materials like tyres or weight overages — which is worth flagging before you book rather than after.