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Across the 18 reviews we analysed from a total of 23 on Google, the standout pattern is technician-level consistency: when customers get Bliss Cantrell or Andrew F, they almost universally report a thorough, well-communicated job — including written documentation and specific aftercare advice. The one negative review in the sample describes a customer who couldn't get a callback after raising a follow-up issue, which is worth keeping in mind given that Rentokil operates through a centralised system rather than a direct line to your technician.