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Based on only 6 reviews from a total of 9, customers consistently praise Ruff Rock's ability to rejuvenate existing concrete surfaces, with multiple mentions of old balconies and pergola slabs being transformed to look "like new." Aydan appears to handle project management and communication, with customers specifically noting his clear explanations and follow-through. The small sample shows a pattern of the team returning to address any work they're not satisfied with, though with such limited feedback, confirming their consistency on larger projects would be wise..