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Across 34 of 36 Google reviews analysed, the clearest signal is that when Russcos actually shows up and does the work, customers are overwhelmingly happy — technicians Rhys and Reece get specific praise for punctuality, care, and clean results on installs ranging from shower screens to full security screen suites. The part worth knowing before you call: five reviewers describe a frustrating quoting process, including weeks-long delays, multiple unreturned calls, and quotes that arrived incomplete or felt significantly over-priced — and ratings in the more recent half of the review window have trended lower than the earlier period.