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From the 50 reviews analysed, the clearest pattern is speed and transparency: the majority of customers specifically mention being told what the repair would cost before work started, and two-day turnarounds are common enough to count as the norm rather than the exception. Robert is the standout name — customers credit him with accurate phone diagnoses, honest advice (including telling one person outright not to bother repairing), and smooth handling of manufacturer warranty jobs for TCL and Hisense.