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From 50 reviews sampled across Gary's 410 Google reviews, the single most consistent pattern is speed paired with genuine flexibility — customers describe calling in the morning and having a repaired or replaced windscreen before the afternoon, often at their own driveway or car park. Gary is the named technician in virtually every review, so what you read is what you get: this is a one-person operation, not a franchised crew where quality varies by who shows up.