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Based on only 8 Google reviews, the clearest pattern is that Michael handles consultations personally — multiple customers name him specifically and describe him walking through colour, positioning, and aftercare advice on-site rather than delegating to a salesperson. The standout data point is the $800 pricing adjustment: when a subcontracted element came in under the original quote, Scott and Michael returned the difference unprompted, which is the kind of thing customers remember and retell.