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Across the 50 reviews we analysed from a total of 231 on Google, the clearest pattern is that when the crew is well-matched to the job — right truck size, right number of people — customers are overwhelmingly happy with the care taken and the pace of work. Specific team members like Jasper, Joel, Matt, and Manu are named in multiple reviews for going beyond the basics, including reassembling furniture, patting a nervous dog, and problem-solving tight doorways on the spot.