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Only 8 Google reviews to go on — a small sample — but the pattern across the 7 we analysed is unusually consistent: customers mention Ian and Jake by name, praise same-day fault diagnosis, and repeatedly single out the wall repair work after box unit removal as something they didn't expect but were glad was included. At least one customer has used S.I.C across five years and three separate installs, which carries more weight than a single positive review.